Our service portfolio is organised around the systems, controls and support functions that keep financial operations accurate, secure and available. Engagements typically begin with a scoped discovery or readiness assessment, proceed through a controlled pilot or implementation, and continue under a managed SLA with quarterly improvement reviews.
Open the Financial Systems division page
CollectiveIS acts as the accountable commercial and service interface for financial and transaction platforms: product selection, licence and subscription coordination, integration governance and SLA-managed support. Specialist implementation of vendor platforms is delivered with certified partners and contracted specialists under written agreements — a governance model that keeps every responsibility explicitly assigned.
Ongoing support and user training for financial platforms and widely used financial packages — including QuickBooks, Sage and Pastel environments — together with the reporting layers that depend on them, delivered under the agreed service model with documented escalation to vendors where required.
CollectiveIS does not handle cardholder data, does not modify vendor-managed cloud platforms outside their supported channels, and does not claim vendor implementation authorisation; specialist implementation is delivered by vendors’ certified partners under written agreements. Cloud POS platforms are supported at first-line level with vendor escalation.
Open the Data and Reporting division page
CollectiveIS supports organisations that rely on SQL Server, Crystal Reports and Power BI for operational, financial and executive reporting. The service addresses report accuracy, performance, ownership, modernisation and controlled publication over one governed data layer. Crystal Reports remains a current, supported SAP product — Crystal Reports 2025 is a 64-bit release — and its strength in pixel-perfect, print-ready financial documents is preserved while dashboards and new reporting move to modern platforms.
Reporting governance completes the service: report registers, data lineage, version control, access matrices, change approvals and retention schedules, so that management reporting remains auditable as it modernises.
Open the Secure Identity and Card Issuance division page
CollectiveIS is developing a controlled secure-credential and card-issuance service — an institutional issuance capability, not a general print shop — for organisations that require accountable design, printing, encoding, personalisation and lifecycle management. New secure projects are designed on current smart-card standards such as MIFARE DESFire EV3, with wallet-based mobile credentials on the advisory roadmap.
CollectiveIS does not manufacture or personalise live debit, credit or prepaid payment cards. Any financial instant-issuance work is partner-led under bank and payment-scheme governance. Physical access-control installation is performed with registered security service providers where required by law.
Clients that depend on financial and reporting systems need support that is measurable. CollectiveIS structures maintenance around tiered service levels — from business-hours support to extended-hours and mission-critical cover — with severity-based incident priorities (P1 critical to P4 low), each carrying a defined response target and escalation path in the contracted SLA.
| SLA component | Control |
|---|---|
| Service catalogue | Defines supported systems, locations, users and exclusions. |
| Service tiers | Business-hours, extended-hours and mission-critical cover, matched to system criticality. |
| Incident priorities | Severity classes P1–P4 with contracted response targets and escalation. |
| Request fulfilment | Controls standard requests, approvals and completion records. |
| Change management | Requires risk assessment, approval, testing, implementation and closure. |
| Problem management | Identifies root causes and recurring failure patterns. |
| Reporting | Provides service volume, response, resolution, backlog and risk metrics. |
| Vendor coordination | Single service desk with a documented three-way responsibility split between CollectiveIS, the software vendor and contracted specialists. |
| Data protection | POPIA-aligned operator agreements, access control and audit logging across support activity. |
Open the Digital Forensics and Data Lifecycle division page · Open the Governance, Risk and Assurance division page
Security, forensic and data-lifecycle services are delivered under the controls described on the Financial Cyber & Forensics and Governance pages. Data recovery and data destruction are designed as strictly separated service lines: one preserves data, the other verifiably eliminates it.
Security assurance, cyber-risk and control-gap assessments, vulnerability management, incident readiness, authorised penetration testing with qualified specialists, and ISO/IEC 27001-aligned control implementation for financial and regulated environments.
Cybersecurity assurance servicesTriage, non-destructive assessment and logical recovery of deleted data and damaged file systems in-house; physical and cleanroom-level recovery through vetted specialist laboratories under CollectiveIS case management.
Data recovery servicesPlanned verifiable data-erasure services using recognised erasure platforms such as Blancco or Certus, currently under evaluation and subject to licensing, with certificates aligned to NIST SP 800-88 Rev. 1 and IEEE 2883, and witnessed physical destruction through audited partners.
Secure data destruction servicesEach service line has a defined, fixed-scope entry engagement that produces a documented assessment and a prioritised remediation or implementation roadmap before any larger commitment is made.
Engagements begin with a scoped assessment of your systems, controls and support requirements.
